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Dr. Robert Jones
West Plains, MO

A Vantage client surgeon wanted to expand his practice but needed help with building his referral base in the expansion territory. Vantage touted Dr. Jones' abilities and reputation with local ODs and helped him to quickly ramp up a profitable third satellite location.

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Vantage Outsourcing News

Vantage Outsourcing recognizes Hodge

Kristen Hodge, IOL Supervisor, receives 1st quarter employee award

4/15/2012

Vantage Outsourcing CEO, Ann Deters, announces the recipient of the outsourcing company’s First Quarter V Award, which is given to employees to recognize hard work, commitment, creativity and customer service.

Kristen Hodge, Intraocular Lens Order Supervisor, received the first quarter’s award for the accomplishments she has made during her service to the growing company.

Deters personally recognizes Hodge’s ability to step into her role and her superior customer service demonstrates her commitment to clients.

Nominations include these outstanding comments from Hodge’s colleagues and clients:

“Kristen has done a wonderful job with lens and stepped into the lens department with great ease. I have heard from several techs who think she has done a great job as well.”
“Kristen has stepped up for us, as a company, in a big way. She understands the importance of ensuring high quality customer service and the need to continuously improve our lens operations.”
“When I speak with her about any lens questions or issues, she is very helpful and volunteers to do whatever she can to assist in resolution or explanation.”

With over 10 years of customer service experience, Hodge works with both facilities and surgeons to coordinate all intraocular lens orders, managing consignments and supplying the appropriate instrumentation requirements.