Service
A business is only as good as its people, and Vantage is justifiably proud
of the customer service that has been its hallmark for nearly two decades.
Our surgical coordinators, sales executives, and home office staff combine
many years of working in and with the ophthalmic industry and provide
a wide array of competencies and expertise that are the essence of our
value-added services to our health care partners. Among the key positions
that our clients come in contact with on a regular basis are:
Surgical Coordinator
Customer Service
IOL Coordinator
Scheduling Coordinator
Surgical Coordinator
The Surgical Coordinator is trained by Vantage to be a knowledgeable, helpful and experienced extra set of hands in the operating room. On surgery day, the Surgical Coordinator will:
Check supplies and equipment needed for the surgical procedure
Assist scrubs with gowns and gloves
Assist staff with the opening of sterile products
Prepare surgical products before the procedure to ensure maximum efficiency
Clean and flush phaco and irrigation/aspiration handpieces between patients and before sterilization procedures
Assist other members of the OR team with cleaning and prepping of room for the next patient
All of our Surgical Coordinators go through the following screening process before they are hired at Vantage Outsourcing:
Immunizations required for the health care profession
Motor vehicle screening
Employee drug screening
Criminal background check
After an employee has completed the above screening, they are approved to take the additional training to become a Surgical Coordinator at Vantage Outsourcing, including:
Phacoemulsication pump styles and fluidics
Phacoemulsication knowledge and troubleshooting
Chemistry and functionality of viscoelastics
Ophthalmic surgical procedures
Sterilization techniques and protocol
Ophthalmic surgical instrumentation
Intraocular lenses
Blood-borne pathogens
Age-specific competency requirements
Anatomy and physiology of the eye
YAG laser safety
Customer Service
All of the staff at Vantage Outsourcing are involved in the job of Customer Service. In addition, we devote a full-time person to the task of being your first level of contact when issues arise. Our Customer Service coordinator will answer your questions or direct you to someone who can address your needs and/or concerns, and will periodically call you to ask whether Vantage is meeting your expectations and how we can improve the quality and delivery of our services.
Phone: (217) 342-4171 CustomerService@VantageOutsourcing.com
IOL Coordinator
The IOL Coordinator is your liaison for all of your IOL needs. As one of our primary services to our clients, Vantage Outsourcing keeps consignments of many IOL brands. The IOL Coordinator manages those consignments and works closely with our clients to ensure all of the necessary IOLs will be there on your surgery day. The IOL Coordinator is there to help you with any questions you may have about intraocular lenses.
Scheduling Coordinator
Our Scheduling Coordinator is devoted to ensuring that all of the necessary equipment, products, instrumentation and staff arrive on time for your surgery day. The scheduling coordinator stays in contact with facilities and doctors’ offices to confirm surgery dates, the estimated number of cases scheduled, the surgery start time, and the required equipment and products.
Phone: (217) 342-4171 Scheduling@VantageOutsourcing.com
