Vantage Outsourcing

Cataract Division

Service

A business is only as good as its people, and Vantage is justifiably proud of the customer service that has been its hallmark for nearly two decades. Our surgical coordinators, sales executives, and home office staff combine many years of working in and with the ophthalmic industry and provide a wide array of competencies and expertise that are the essence of our value-added services to our health care partners. Among the key positions that our clients come in contact with on a regular basis are:

Surgical Coordinator
Customer Service
IOL Coordinator
Scheduling Coordinator
Surgical Coordinator

The Surgical Coordinator is trained by Vantage to be a knowledgeable, helpful and experienced extra set of hands in the operating room. On surgery day, the Surgical Coordinator will:

  • Check supplies and equipment needed for the surgical procedure
  • Assist scrubs with gowns and gloves
  • Assist staff with the opening of sterile products
  • Prepare surgical products before the procedure to ensure maximum efficiency
  • Clean and flush phaco and irrigation/aspiration handpieces between patients and before sterilization procedures
  • Assist other members of the OR team with cleaning and prepping of room for the next patient

All of our Surgical Coordinators go through the following screening process before they are hired at Vantage Outsourcing:

  • Immunizations required for the health care profession
  • Motor vehicle screening
  • Employee drug screening
  • Criminal background check

After an employee has completed the above screening, they are approved to take the additional training to become a Surgical Coordinator at Vantage Outsourcing, including:

  • Phacoemulsication pump styles and fluidics
  • Phacoemulsication knowledge and troubleshooting
  • Chemistry and functionality of viscoelastics
  • Ophthalmic surgical procedures
  • Sterilization techniques and protocol
  • Ophthalmic surgical instrumentation
  • Intraocular lenses
  • Blood-borne pathogens
  • Age-specific competency requirements
  • Anatomy and physiology of the eye
  • YAG laser safety
Customer Service

All of the staff at Vantage Outsourcing are involved in the job of Customer Service. In addition, we devote a full-time person to the task of being your first level of contact when issues arise. Our Customer Service coordinator will answer your questions or direct you to someone who can address your needs and/or concerns, and will periodically call you to ask whether Vantage is meeting your expectations and how we can improve the quality and delivery of our services.

Phone: (217) 342-4171
Email: CustomerService@VantageOutsourcing.com
IOL Coordinator

The IOL Coordinator is your liaison for all of your IOL needs. As one of our primary services to our clients, Vantage Outsourcing keeps consignments of many IOL brands. The IOL Coordinator manages those consignments and works closely with our clients to ensure all of the necessary IOLs will be there on your surgery day. The IOL Coordinator is there to help you with any questions you may have about intraocular lenses.

Scheduling Coordinator

Our Scheduling Coordinator is devoted to ensuring that all of the necessary equipment, products, instrumentation and staff arrive on time for your surgery day. The scheduling coordinator stays in contact with facilities and doctors’ offices to confirm surgery dates, the estimated number of cases scheduled, the surgery start time, and the required equipment and products.

Phone: (217) 342-4171
Email: Scheduling@VantageOutsourcing.com
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