Vantage Outsourcing

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Case Studies

Dr. Robert Jones
West Plains, MO

A Vantage client surgeon wanted to expand his practice but needed help with building his referral base in the expansion territory. Vantage touted Dr. Jones' abilities and reputation with local ODs and helped him to quickly ramp up a profitable third satellite location.

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Vantage Outsourcing Customer Service Team

Jason Carpenter
Jason Carpenter

Vice President, Technical Services

Jason oversees the technical and logistical operations for Vantage Outsourcing. His role is integral in creating a positive customer service experience for all clients through effectively coordinating our highly qualified staff, advanced ophthalmic solutions and customer service follow through.

With 18 years of experience in the ophthalmic industry, Jason has served in a number of capacities within our organization including supplying technical expertise to our clients, purchasing and materials management, and leading our operations team to success.

Loni Black
Loni Black

Logistics Manager

With 14 years of experience in the cataract outsourcing industry, Loni brings expertise and dedication to oversee both the scheduling and logistics departments for Vantage Outsourcing. Using her extensive knowledge of our customers and technical resources, Loni assures that we have the right people in the right places at the right time to exceed all the expectations of our valued partners.

Kristen Hodge
Kristen Hodge

IOL Coordinator

An essential aspect of continually exceeding our customer service goals are the skills and dedication Kristen applies each and every day to assure that all of our clients’ IOL needs are met with the utmost accuracy and effectiveness. With 15 years of customer service experience, Kristen works with both the facility and surgeons to coordinate all intraocular lens orders, managing consignments and supplying the appropriate instrumentation requirements.

Tammy Wendling
Tammy Wendling

Customer Service / Scheduling Coordinator

Customer service is the top priority of our team at Vantage. Tammy brings 12 years of cataract outsourcing experience and an extensive background in customer service. Her dedication and drive to make sure our customers’ expectations are exceeded is unmatched by any in the industry. By utilizing a customer service survey system, extensive multi-department followup protocol, and an unrelenting drive to achieve excellence, Tammy helps Vantage achieve over a 99% customer satisfaction rate.

In addition to Tammy’s customer service responsibilities, Tammy also serves as our Scheduling Coordinator. Through consistent communication with our valued customers, she assures that all blocked times are scheduled accordingly, changes in case numbers are noted, and that any other of your scheduling needs are met to your satisfaction.