Vantage Outsourcing Customer Service Team
Vice President, Technical Services
Jason oversees the technical and logistical operations for Vantage Outsourcing. His role is integral in creating a positive customer service experience for all clients through effectively coordinating our highly qualified staff, advanced ophthalmic solutions and customer service follow through. With 17 years of experience in the ophthalmic industry, Jason has served in a number of capacities within our organization including supplying technical expertise to our clients, purchasing and materials management, and leading our operations team to success.
An essential aspect of continually exceeding our customer service goals are the skills and dedication Kristen applies each and every day to assure that all of our clients’ IOL needs are met with the utmost accuracy and effectiveness. With 14 years of customer service experience, Kristen works with both the facility and surgeons to coordinate all intraocular lens orders, managing consignments and supplying the appropriate instrumentation requirements.
Customer Service / Scheduling Coordinator
Customer service is the top priority of our team at Vantage. Tammy brings 11 years of cataract outsourcing experience and an extensive background in customer service. Her dedication and drive to make sure our customers’ expectations are exceeded is unmatched by any in the industry. By utilizing a customer service survey system, extensive multi-department followup protocol, and an unrelenting drive to achieve excellence, Tammy helps Vantage achieve over a 99% customer satisfaction rate. In addition to Tammy’s customer service responsibilities, Tammy also serves as our Scheduling Coordinator. Through consistent communication with our valued customers, she assures that all blocked times are scheduled accordingly, changes in case numbers are noted, and that any other of your scheduling needs are met to your satisfaction.